Last updated: August 27, 2025
Welcome to Hampers Joy. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using Hampers Joy, you agree to be bound by these Terms.
1. About Hampers Joy
Hampers Joy is a luxury gifting service specializing in premium hampers and gift collections. We are committed to providing exceptional quality products and outstanding customer service.
2. Acceptance of Terms
By using our website, placing orders, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
3. Orders and Payment
Order Acceptance: All orders are subject to acceptance by Hampers Joy. We reserve the right to refuse or cancel any order at our discretion.
Pricing: All prices are displayed in the applicable currency and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
Payment: Payment must be made in full at the time of ordering. We accept major credit cards and other payment methods as displayed during checkout.
4. Shipping and Delivery
Delivery Areas: We deliver to locations as specified on our website. Delivery charges may apply based on location and order value.
Delivery Times: We strive to deliver within the timeframes specified, but delivery times are estimates and not guarantees. Hampers Joy is not liable for delays due to circumstances beyond our control.
Special Occasions: For time-sensitive deliveries (birthdays, anniversaries, etc.), please place orders with adequate notice. Rush orders may incur additional charges.
5. Returns and Refunds
Perishable Items: Due to the nature of our food and perishable gift items, returns are generally not accepted unless products are damaged, defective, or incorrect.
Damaged Items: If you receive damaged or defective items, please contact us within 24 hours of delivery with photos and description of the issue.
Refund Process: Approved refunds will be processed to the original payment method within 5-10 business days.
6. Product Information
Accuracy: We strive to provide accurate product descriptions and images. However, minor variations in appearance, packaging, or contents may occur.
Substitutions: In case of unavailability, we may substitute items with products of equal or greater value. If you have specific requirements, please contact us before ordering.
Allergens: Our products may contain allergens. Please review product descriptions carefully and contact us if you have specific dietary requirements or allergies.
7. User Responsibilities
Account Information: You are responsible for maintaining accurate account information and keeping your login credentials secure.
Delivery Information: You must provide accurate delivery addresses and contact information. Hampers Joy is not responsible for failed deliveries due to incorrect information.
Prohibited Use: You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our website or services.
8. Intellectual Property
All content on the Hampers Joy website, including text, graphics, logos, images, and software, is the property of Hampers Joy and is protected by copyright and other intellectual property laws.
9. Limitation of Liability
Hampers Joy’s liability is limited to the value of the products purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Modifications to Terms
Hampers Joy reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.
12. Governing Law
These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of our services will be resolved through appropriate legal channels.
13. Contact Information
If you have any questions about these Terms of Service or need assistance with our services, please contact us:
Hampers Joy Customer Service
Website: https://hampersjoy.com
Email: support@hampersjoy.com
Thank you for choosing Hampers Joy for your gifting needs. We look forward to serving you with our premium hamper collections and exceptional service.